At Mughal Shopfitting, customer satisfaction is at the core of our business. We understand that there may be situations where you need to return a product or request a refund. To ensure transparency and a hassle-free process, we have outlined our Refund and Returns Policy below.

Returns

Eligibility for Returns

We accept returns under the following conditions:

1. Damaged or Faulty Items: If your product arrives damaged or is faulty, you are eligible for a return.
2. Incorrect Item Received: If you receive an incorrect item, we will gladly accept a return and provide the correct product.
3. Change of Mind: If you decide to return a product due to a change of mind, the item must be unused, in its original packaging, and in a resalable condition.

Time Frame for Returns

• Damaged/Faulty/Incorrect Items: Notify us within 7 days of receiving the product.
• Change of Mind: Notify us within 14 days of receiving the product.

Process for Returns

1. Contact Us: Email us at info@mughalshopfitting.co.uk with your order details and reason for the return.
2. Approval: Once approved, we will provide instructions for shipping the item back to us.
3. Shipping Costs:
   • If the return is due to our error (damaged, faulty, or incorrect item), we will cover the return shipping cost.
   • For change-of-mind returns, the customer will be responsible for return shipping costs.

Condition of Returned Items

• Returned items must be in their original condition, including packaging, accessories, and documentation.
• We reserve the right to refuse returns that do not meet these criteria.

Refunds

Eligibility for Refunds

Refunds are issued in the following cases:

1. If a returned item is approved after inspection.
2. If an order is canceled before the product is shipped.

Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 working days.
• Refunds will be credited to your original method of payment.

Non-Refundable Items

Certain items are non-refundable, including:

• Custom-made or personalized products.
• Items returned after the specified time frame.
• Products not in their original condition or with missing parts.

Exchanges

If you wish to exchange an item for a different size, color, or variant, please contact us within 7 days of receiving the product. Exchanges are subject to stock availability.

Contact Us

If you have any questions about our Refund and Returns Policy, please don’t hesitate to reach out:

• Email: info@mughalshopfitting.co.uk
• Phone: +44 7840 508086
• Address: Unit A, Shakespeare foundry house, Salop St, Bolton BL2 1DZ

We are committed to resolving your concerns and ensuring a smooth shopping experience.

This Refund and Returns Policy is designed to provide clarity and confidence in every purchase made with us. Thank you for choosing Mughal Shopfitting!